Return & Refund Policy

Booking Payment

• When booking a caravan rental or holiday package with Ahmad Caravan, customers are required to make a booking payment to secure their reservation.
• The booking payment is non-refundable and non-transferable, except in the following circumstances:

Circumstances for Refund

1. Cancellation by Ahmad Caravan: If Ahmad Caravan cancels a booking for any reason, including but not limited to unforeseen circumstances, double booking, or unavailability of the requested caravan or holiday package, the customer will receive a full refund of the booking payment.

2. Force Majeure Events: If a force majeure event occurs, such as natural disasters, government regulations, or other circumstances beyond the control of Ahmad Caravan, resulting in the cancellation of the booking, customers will receive a full refund of the booking payment.

Cancellation by Customer

• If the customer cancels the booking for any reason, the booking payment will not be refunded.
• Customers may contact Ahmad Caravan to discuss the possibility of rescheduling their booking to a later date or transferring their booking to another available holiday package, subject to availability and any applicable fees.

Modifications to Bookings

• Customers may request modifications to their bookings, such as changes to dates or holiday package destinations (Australia or New Zealand), subject to availability and approval by Ahmad Caravan.
• Any modifications to bookings may be subject to additional fees or charges, which will be communicated to the customer before confirmation.

No-Shows

• If a customer fails to arrive for their booked caravan rental or holiday package without prior notice, the booking payment will be forfeited, and no refund will be issued.

Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact us at: